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B4BC Remote Access Telephone System Maintenance

By Joe Magee on February 7, 2011

Best 4 Business Communications are a UK wide Panasonic Telephone System reseller; however we also maintain a large number of new and old Panasonic telephone systems throughout the UK, including Panasonic KX-NCP, KX-TDE, KX-TDA, and KX-TEA models.

One of the keys to delivering an effective, reliable, and most importantly cost effective maintenance service is the fact that our engineers can immediately access and diagnose the problem with your telephone system within minutes. We can remotely access your telephone system over the internet, or through digital or analogue lines in order to determine the best course of action for our customers.

Our maintenance contracts also come with unlimited remote access maintenance for any changes to programming that are required, for name changes, speed dial additions, night mode/day mode alterations, B4BC are on hand to help with anything you need.

For more information on telephone system maintenance contracts please contact the office on 0870 300 3008.

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Best 4 Business Communications Introduces Panasonic Go Connect To Its Ever Growing Portfolio…

By Joe Magee on February 7, 2011

In the modern business world, and even more so in the current financial climate, the importance of integration between a company’s IT infrastructure and it’s communication network to ensure a high level of productivity and efficiency is key. Panasonic and Best 4 Business Communications have now made the amalgamation of various CRM software and communication software easier than ever with the introduction of Panasonic Go Connect.

Go Connect is a state of the art desktop based Computer Telephony Integration (CTI) product. Go connect has been designed to help you get the most out of your Panasonic business telephone system by linking it with your IT infrastructure. Whether you have a Panasonic NCP, or Panasonic TDE digital PBX, B4BC can install the Go Connect software for your business.

Panasonic Go Connect can help your business in the following ways;

-       Making calls from your PC is very straightforward with Go Connect for Panasonic. It has been proven in various trials that Go Connect will increase your productivity by saving you time and reducing the number of misdialled numbers.

-       Panasonic Go Connect can be used to inform the user who is calling before they answer the phone. This can prove beneficial in many ways. This allows the user to be more prepared for any call which they may receive, and can also be a huge help when you are busy working on a project it can allow you to be selective about which calls to answer. Also, it can allow the user to greet the caller in a more personal way. When receiving a call it is very easy to store the caller’s name for future use. Also with CRM integration, callers’ details are quickly searched and displayed.

-       Go Connect for Panasonic provides a quick and easy method to transfer calls. Through the presence window it allows users to see the availability of their colleagues and make intelligent decisions when transferring calls.
Users can perform an immediate transfer to quickly distribute calls. Or they can easily use Go Connect for Panasonic to consult with colleagues and switch between calls.

-       The Call history window is also incredibly useful for quick reference, this contains a list of an extension user’s recent calls. By default, the most recent 50 calls are displayed.
Users can page through to see earlier calls. Users can make calls directly from the Call history window.

As we mentioned earlier, one of the key features of Go Connect is the compatibility with the most popular CRM software used worldwide. These are just some of the programs which work with Panasonic Go Connect;

ACT!

GoldMine

Lotus Notes

Maximizer

Microsoft Access

Microsoft Dynamics CRM

Microsoft Dynamics NAV

Microsoft Outlook

NetSuite

Sage CRM

Sage Line 50

Salesforce

SugarCRM

SuperOffice

If you would like to deploy Panasonic Go Connect in your business or would like further information or a demonstration on this unique CTI product do not hesitate to contact the office on 0870 300 3008.

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Panasonic IP CCTV Provided By B4BC

By Joe Magee on January 21, 2011

With state of the art features such as face recognition, Auto back focus, SD card network back up and HD recording it’s no wonder that Panasonic have been chosen as IP CCTV Security providers for the London 2012 Olympics. The entire Panasonic IP CCTV range is now available from Best 4 Business Communications.

Over the last 10 years, Panasonic have been the leading providers for analogue CCTV security systems providing between 10%-20% of the market. In 2010, Panasonic sold to 15% of the IP CCTV security market, rapidly catching up with the market leaders Axis, who sold 35%, a 15% decrease from 2009.

IP CCTV cameras have become increasingly popular in recent years as they offer better quality video recording, have several features which are unavailable with analogue CCTV, and use fewer cables compared to the older analogue systems, this is because IP CCTV Security Cameras use Ethernet cables and routers which are usually already available on site. IP CCTV has also made adding additional cameras to an existing IP system at a later date much easier should they be required.

Panasonic follow the following criteria in order to provide a bespoke IP CCTV solution for your business;

1. Choosing the appropriate cameras for site

Over the past 18 months Panasonic have extended their range of IP CCTV Security from around 10 Cameras to over 50 Cameras. These include standard Fixed VGA Cameras, 1.3 to 3 Megapixel Cameras and more advanced Smart HD Cameras. All of which, can benefit from Features such as Pan, Tilt and Zoom.

More Recently Panasonic Have Released their smart HD camera range, which offer more security features, better video playback quality and a simpler installation process with less maintenance required. The days of face detection have not only been revolutionised it has been integrated into something other than a Digital camera. The smart HD range can not only detect up to 8 faces in one shot it can recognise a face from a database of workers and trigger an alarm or email notification should they be unrecognised or unauthorised to be in that department of the building. Smart HD Cameras can be for internal and external use and all feature Auto Back Focus which makes the day to day maintenance and the installation process of the IP cameras much faster and much easier, Once Fitted, the cameras will automatically focus themselves into position which can reduce installation times by up to half a day. They also automatically focus in the same way should the camera be manually moved or vandalised in any way, shape or form. Meaning you can avoid unnecessary call out charges to refocus the camera. Auto Back Focus is also used to switch between day and night modes on the camera as opposed to doing it manually. Obviously, with security being a very important aspect of any business and with the internet not being as reliable as we would like it to be all Panasonic IP CCTV Security Cameras are fitted with a SD Card for network back up. So, if the internet was to go down the cameras will automatically start to record onto the SD Card and to save even more time as soon as the internet comes back up the SD card will automatically upload all the data it has recorded onto the System.

2. Choosing the correct recording equipment:

This can be just as important as choosing the cameras for your business as you want to make sure there is enough room to add additional equipment if required. You also need to make sure that it’s suitable and compatible with your chosen IP CCTV Security Camera. For this reason, Panasonic have released their purpose-built NVR’s embedded with their own version of an Operating System (OS). These Include the NV200, ND300 and ND400 which increase in memory and camera capacity of 16, 32 and 64 cameras.

3. Choosing the correct viewing and playback equipment:

Panasonic have created software that can cater for not only the one site companies, but the multi branch companies. The ASM100 software with a fully functional IP keyboard can allow someone to view and playback up to 6400 IP CCTV Security Cameras at the same time meaning if you are a multi-site company all the viewing of the CCTV could be moved to one site.

If you would like a Demonstration of how IP CCTV Security Cameras can benefit your company, Best 4 Business Communications can arrange for a Panasonic demonstration van to attend site in order to run through the benefits and features on IP CCTV.

For more information on Panasonic IP CCTV please contact the office on 0870 300 3008

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2011 Telephone System Upgrade

By Joe Magee on January 5, 2011

Best 4 Business Communications Ltd can ensure that your company starts 2011 with the most cutting edge telephony solution in the market, whilst managing to reduce your current expenditure, and providing you with a more efficient service.

B4BC have already had a busy start to 2011 by installing numerous Panasonic telephone systems throughough the West Midlands. Our engineers have been working tirelessly to ensure that orders of the new Panasonic KX-NCP500V and Panasonic KX-NCP500X ranges of systems are up and running for our customers to hit the ground running in the new year.

All new Panasonic Digital / IP systems now also come with Panasonic Communications Assistant V3 which gives the user full integration with their PC, and incorporates a call logging system along with real time message facility.

If you would like to upgrade with Best 4 Business Communications this year please contact the office on 0870 300 3008

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Best 4 Business Communications Introduce The DrayTek VIGOR2820 Series Router

By Joe Magee on December 2, 2010

In the current age of Convergent Technology Scalability, Flexibility and Security of IT systems is becoming increasingly important. As a result the requirement for Networking Devices that can provide high level functionality while still remaining cost effective has increased dramatically.

One potential solution to this problem is the deployment of an Integrated Services Router. Integrated Services Routers provide additional features such as Firewall and VOIP in addition to the Network Routing features provided by traditional Routers.

One particularly good example of this technology is the VIGOR2820 Series Router by DrayTek. The VIGOR2820 Series Router is available in both Asynchronous Digital Subscriber Line (ADSL) and Digital Subscriber Line (DSL) formats and is capable of supporting all current Internet Access Modes including ADSL2+ providing both Guaranteed Compatibility for those on the cutting edge of technology and an avenue of scalability for users of traditional ADSL services.

In addition to traditional Routing and Internet Access the VIGOR 2820 provides a variety of additional services including Voice Over Internet Protocol (VOIP) and Security functions. These additional services combined with innovative Traffic Management and Content Filtering systems allow the VIGOR2820 Series Routers to provide true Flexibility, Scalability and Security to the Business User.

Please see below for more information on the key features of the DrayTek VIGOR2820 Series Router

  • ADSL/ADSL2+ and Broadband Router
  • Dual-WAN ports for ADSL or cable modem or both
  • 3G (Cellular) Modem support
  • Analogue Modem Connectivity (Dial-Backup)
  • Comprehensive and Robust Firewall
  • Content Filtering (by matched keyword or data type)
  • GlobalView Category Filtering (Subject to subscription)
  • Ethernet and Wi-Fi Virtual LAN segmentation (common/distinct)
  • Configurable QoS Features (For traffic prioritisation)
  • VPN Dial-in/dial-out with VPN hardware co-processor
  • 802.11n Wireless LAN (‘n’ models only)
  • Gigabit Ethernet LAN Port for LAN Server connectivity
  • USB Port for Printer or 3G Modem
  • Highly configurable but easy to install and monitor

If you would like more information on DrayTek Routers and how they can help your business please contact the office on 08703003008.

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B4BC Vehicle Tracking

By Joe Magee on November 22, 2010

Evermore so in the current financial climate businesses are placed under increasing pressure to save money, increase profitability, comply with new government regulations, and deliver a duty of care to their employees, all whilst sustaining a significant turnover.

As a direct result, businesses which have company vehicles now place considerable emphasis on company policy and performance to gain a competitive advantage over their competitors.

An increased number of companies are benefitting from investment in vehicle management and tracking software. This ensures efficiency throughout the workforce, whilst gaining an idea of where and how to improve logistically.

Please see below just some of the advantages of implementing vehicle tracking into your business;

  • Plan the most efficient routes, shortening journey times and reducing fuel consumption
  • Identify unauthorised private mileage and excessive idling
  • Verify driver working hours
  • Re-direct drivers in real-time or re-route if lost or diverted
  • Locate stolen vehicles immediately using real-time tracking
  • Identifying driving styles to minimise accident liability, reduce fuel consumption and lower insurance premiums
  • Reduce fuel consumption by monitoring harsh acceleration, heavy breaking and hard cornering
  • Record precise vehicle information including speed, direction, fuel usage and vehicle diagnostics
  • Ensure compliance with the Working Time Directive and Duty of Care legislation
  • Provide accurate estimated arrival times
  • Track valuable or high risk consignments
  • Reduced wage and overtime claims

Please contact the office on 0870 300 3008 if you are interested in vehicle tracking or would like some more information.

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Panasonic IP Softphone Makes The World Your Office.

By Joe Magee on November 22, 2010

Panasonic have added an IP Softphone to it’s ever growing VoIP portfolio. One of VoIP’s key advantages is that a telephone no longer has to be, or even look like, a traditional telephone. The reality is that just about any PC, laptop, or PDA can be turned into a telephone simply by adding softphone software.

The Panasonic IP Softphone appeals to several types of phone users, including:
• Office-based executives and managers: softphone technology allows a clutter-free desk as well as a telephone system that integrates with PC sales, brokerage, and other enterprise applications.
• Telecommuters: People who split their time between home and office can use a softphone to access the same phone services — and phone number — at both locations.
• Mobile professionals: When traveling locally, regionally, or globally, a softphone provides reliable phone service without the added cost and burden of a mobile phone. Internationally, it eliminates the need to worry about phone system service quality and device compatibility.

Yet another advantage of the Panasonic IP Softphone is that it can be cheaper to use than a regular telephone, since the technology requires no hardware beyond a network-connected PC or PDA. Phone rates can also be cheaper, thanks to streamlined VoIP service and the absence of most fixed line charges.

Softphones offer the same features as traditional standalone phones. In fact, most softphone programs offer more features than most standard telephones. Among the features available to softphone users are call forwarding, conference calling, Caller ID, and voice mail. A softphone can also integrate with PC and PDA e-mail applications, such as Microsoft Outlook, for easy address book access and automatic phone dialing. Some softphones also provide voice-based instant messaging capabilities. Additionally, many softphones support broadband links, allowing users to enjoy high-quality audio connections and to place video phone calls and conferences.

For more information on the Panasonic Softphone please click the following link;

http://www.panasonic.com/business/office/telephone-systems/includes/pdf/IPSoftPhone-Brochure.pdf

Please contact the office on 0870 300 3008 for any more information on how the Panasonic IP Softphone can help your business.

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Panasonic Communications Assistant V3

By Joe Magee on October 21, 2010

Panasonic have now upgraded the already popular Communications Assistant software. The new Panasonic CA Version 3 allows you to integrate your business telephone system with your PC and internal office network to ensure unified communications throughout your company.

Please see the link below for details on how Panasonic Communications Assistant (CA) can help your business.

Please contact the office on 0870 300 3008 for more information on Panasonic CA  if you want to see how it can help your business.

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Best 4 Business Communications – CHAS Registered Supplier

By Joe Magee on October 14, 2010

Best 4 Business Communications has again renewed it’s CHAS registration status for another year.

The purpose of CHAS registration is to ensure businesses adhere to strict health and safety guidelines whilst carrying out important work in schools, health authorities, and other businesses.

Each month thousands of contractors and consultants apply for work with public and private sector organisations. To win work, they must meet the buyer’s health and safety standards.

Assessing suppliers health and safety competence is usually a lengthy and time consuming process. Suppliers can sometimes meet one buyer’s Health and Safety standards but not another. Being CHAS approved reduces duplication as suppliers compliance is accepted by all CHAS buyers.

B4BC have won various contracts with Sheffield LEA over the last couple of years, our CHAS registration no doubt made the decision to choose Best 4 Business Communications as a preferred supplier even easier.

To find out more about Best 4 Business Communications and the work we carry out for schools and other authorities please contact us on 0870 300 3008

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B4BC gain access to all Sheffield LEA Schools through Yorkshire and Humber Grid for Learning

By Joe Magee on October 14, 2010

All schools within the Sheffield area can now have their telephone systems covered for maintenance and support by Best 4 Business Communications Ltd over the schools broadband network.

B4BC have been approved as a supplier to access the schools computer network. The virtual private network (VPN) enables B4BC engineers to immediately access the schools telephone system to make free and unlimited programming changes, maintenance support and fault diagnostics

Currently we are looking to increase the amount of schools that subscribe to our services allowing us to work with the administration, management and IT staff to improve communication levels, not just internally but with suppliers and parents alike, this improving Office of Standards in Education (OFSTED) ratings and reports

The Yorkshire & Humber Grid for Learning (YHGfL) is funded by a consortium of 12 local authorities in the region representing 275 secondary schools, 86 special schools, 30 nurseries and 1,657 primary schools and their partners in learning.

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