If you have any other questions please contact the office on 0870 300 3008

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Go Connect is a state of the art desktop based Computer Telephony Integration (CTI) product. Go connect has been designed to help you get the most out of your Panasonic business telephone system by linking it with your IT infrastructure. Whether you have a Panasonic NCP, or Panasonic TDE digital PBX, B4BC can install the Go Connect software for your business.

Panasonic Go Connect can help your business in the following ways;

-       Making calls from your PC is very straightforward with Go Connect for Panasonic. It has been proven in various trials that Go Connect will increase your productivity by saving you time and reducing the number of misdialled numbers.

-       Panasonic Go Connect can be used to inform the user who is calling before they answer the phone. This can prove beneficial in many ways. This allows the user to be more prepared for any call which they may receive, and can also be a huge help when you are busy working on a project it can allow you to be selective about which calls to answer. Also, it can allow the user to greet the caller in a more personal way. When receiving a call it is very easy to store the caller’s name for future use. Also with CRM integration, callers’ details are quickly searched and displayed.

-       Go Connect for Panasonic provides a quick and easy method to transfer calls. Through the presence window it allows users to see the availability of their colleagues and make intelligent decisions when transferring calls.
Users can perform an immediate transfer to quickly distribute calls. Or they can easily use Go Connect for Panasonic to consult with colleagues and switch between calls.

-       The Call history window is also incredibly useful for quick reference, this contains a list of an extension user’s recent calls. By default, the most recent 50 calls are displayed.
Users can page through to see earlier calls. Users can make calls directly from the Call history window.

As we mentioned earlier, one of the key features of Go Connect is the compatibility with the most popular CRM software used worldwide. These are just some of the programs which work with Panasonic Go Connect;

ACT!

GoldMine

Lotus Notes

Maximizer

Microsoft Access

Microsoft Dynamics CRM

Microsoft Dynamics NAV

Microsoft Outlook

NetSuite

Sage CRM

Sage Line 50

Salesforce

SugarCRM

SuperOffice

If you would like to deploy Panasonic Go Connect in your business or would like further information or a demonstration on this unique CTI product do not hesitate to contact the office on 0870 300 3008.

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If you have any other questions please contact the office on 0870 300 3008

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For further assistance or any other enquiries please call the office  on 0870 300 3008.

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If you have any other questions please contact the office on 0870 300 3008

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For further assistance or any other enquiries please call the office  on 0870 300 3008.

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Please see the link below for details on how Panasonic Communications Assistant (CA) can help your business.

Please contact the office on 0870 300 3008 for more information on Panasonic CA  if you want to see how it can help your business.

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The purpose of CHAS registration is to ensure businesses adhere to strict health and safety guidelines whilst carrying out important work in schools, health authorities, and other businesses.

Each month thousands of contractors and consultants apply for work with public and private sector organisations. To win work, they must meet the buyer’s health and safety standards.

Assessing suppliers health and safety competence is usually a lengthy and time consuming process. Suppliers can sometimes meet one buyer’s Health and Safety standards but not another. Being CHAS approved reduces duplication as suppliers compliance is accepted by all CHAS buyers.

B4BC have won various contracts with Sheffield LEA over the last couple of years, our CHAS registration no doubt made the decision to choose Best 4 Business Communications as a preferred supplier even easier.

To find out more about Best 4 Business Communications and the work we carry out for schools and other authorities please contact us on 0870 300 3008

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Small Businesses are important users of telephone systems. Small business users often do not require overly complex systems, but they require certain functions such as putting calls on hold, transferring calls to other handsets and automated voice mail.

The problem is, these types of basic functions cannot always be provided by standard BT phone line. To get these types of functions, you invariably need some additional hardware in your office.

The type of hardware and cost depends on the level of functions that you want to have in your office.

There are essentially two type’s phone system, a digital and an analogue system. The digital system will offer you more functionality, with the analogue being more restrictive. There is the option to have a hybrid system, which offers dual functionality.

Analogue systems such as the KX-TEA308 or the KX-TES824 are useful in locations where only a small number of handsets are required and where you may only have one number for your office.

An example of this would be small dental surgery where one person would answer all the calls with the option to transfer calls to a number of other handsets such as the dentist and an admin office.

These systems also offer basic functionality such as call waiting, call holding, auto-answer and voicemail.

Digital IP systems such as the KX-NCP500 the KX-NCP1000 the KX-TDE100 the KX-TDE200 and the KX-TDE600 are fully functional systems that are able to link up a number of handsets across a wide business environment. The size of system depends on the number of handsets that you require.

A typical digital system enables internal calling between handsets, allows multiple incoming phone numbers that will ring specific handsets and multiple voicemails. These systems are ideal for business using ISDN2E and ISDN30 Telephone Lines and have future expansion plans.

No matter what you decide to buy, you will need professional advice as well as installation.

Every telephone system for small business is different, and it is important you explore all your options and look at how modern communications systems can bring you closer to your customers and suppliers.

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Below is a list of a few checks you should make before contacting the professionals:

1. Check all the connections to the phone line.

Check all the connections to the socket to ensure that they are all connected properly. If you have lots of connections coming out of the phone socket, try unplugging them all and then just connect one phone handset to see if that works.

2. Call the phone line from another number such as a mobile.

If the phone will not ring, the fault will be along the line and possibly in the exchange.

3. If you are connected through a digital system, try turning the system off and then back on again. This will reset the system.

4. If your phone line also connects you to the internet, is it just the phone line or just the internet or both that is at fault. You will be asked this when reporting the fault.

If all of these options fail to restart your system, you can call Best 4 Business Communications who will be able to advise you of the best options to fix your line either remotely or by organising an engineer to visit your property.

If your phone system was installed by Best 4 Business we will be able to dial in remotely to your phone system and check any faults without a site visit instantly.

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