If you have any other questions please contact the office on 0870 300 3008

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If you have any other questions please contact the office on 0870 300 3008

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For further assistance or any other enquiries please call the office  on 0870 300 3008.

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If you have any other questions please contact the office on 0870 300 3008

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For further assistance or any other enquiries please call the office  on 0870 300 3008.

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Small Businesses are important users of telephone systems. Small business users often do not require overly complex systems, but they require certain functions such as putting calls on hold, transferring calls to other handsets and automated voice mail.

The problem is, these types of basic functions cannot always be provided by standard BT phone line. To get these types of functions, you invariably need some additional hardware in your office.

The type of hardware and cost depends on the level of functions that you want to have in your office.

There are essentially two type’s phone system, a digital and an analogue system. The digital system will offer you more functionality, with the analogue being more restrictive. There is the option to have a hybrid system, which offers dual functionality.

Analogue systems such as the KX-TEA308 or the KX-TES824 are useful in locations where only a small number of handsets are required and where you may only have one number for your office.

An example of this would be small dental surgery where one person would answer all the calls with the option to transfer calls to a number of other handsets such as the dentist and an admin office.

These systems also offer basic functionality such as call waiting, call holding, auto-answer and voicemail.

Digital IP systems such as the KX-NCP500 the KX-NCP1000 the KX-TDE100 the KX-TDE200 and the KX-TDE600 are fully functional systems that are able to link up a number of handsets across a wide business environment. The size of system depends on the number of handsets that you require.

A typical digital system enables internal calling between handsets, allows multiple incoming phone numbers that will ring specific handsets and multiple voicemails. These systems are ideal for business using ISDN2E and ISDN30 Telephone Lines and have future expansion plans.

No matter what you decide to buy, you will need professional advice as well as installation.

Every telephone system for small business is different, and it is important you explore all your options and look at how modern communications systems can bring you closer to your customers and suppliers.

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Below is a list of a few checks you should make before contacting the professionals:

1. Check all the connections to the phone line.

Check all the connections to the socket to ensure that they are all connected properly. If you have lots of connections coming out of the phone socket, try unplugging them all and then just connect one phone handset to see if that works.

2. Call the phone line from another number such as a mobile.

If the phone will not ring, the fault will be along the line and possibly in the exchange.

3. If you are connected through a digital system, try turning the system off and then back on again. This will reset the system.

4. If your phone line also connects you to the internet, is it just the phone line or just the internet or both that is at fault. You will be asked this when reporting the fault.

If all of these options fail to restart your system, you can call Best 4 Business Communications who will be able to advise you of the best options to fix your line either remotely or by organising an engineer to visit your property.

If your phone system was installed by Best 4 Business we will be able to dial in remotely to your phone system and check any faults without a site visit instantly.

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IP stands for Internet Protocol. With an IP telephone system using the same protocols as what is used by computers for accessing the internet. VOIP meaning Voice Over Internet Protocol.

For consumers, this means that they are buying a technical telephone system that offers a lot of functionality, depending on what is required.

As an example, a company will buy an IP telephone system which will consist of a number of different parts to make the system work.

The first thing that is needed is an incoming telephone phone line. It is recommended to have an ISDN2 line, as this gives you effectively 2 telephone lines on one. So you can answer a phone call, while someone else is on the phone.

The ISDN2 phone line will then need to be attached to a PBX exchange. PBX stands for Personal Branch Exchange, which is your own mini telephone exchange in your office such as the Panasonic KX-NCP500. The size of the equipment depends on the number of users and phone handsets that you need in your office.

Network engineers will then be able to wire up your office, connecting telephone and internet wall sockets with your office’s new mini phone exchange.

Then at each of your telephone wall sockets, you can connect one of the many different IP phones that are available.

One of our most popular IP telephone handsets.

Once the system is in place, users can make phone calls from any of the new installed phones as an internal phone call, which means no cost to call other people that are connected to the system.

Each phone is assigned a unique extension number which makes it easy to transfer calls and put callers on hold.

These are the basic functions that are available to users of an IP phone system. However, for business workers that may have workers working at different locations, there are a number of additional functions that are available.

Workers can login into their office phone from anywhere in the world using the IP Softphone. This works very similar to well known programs like Skype, but uses your own secure internal phone system and keeps calls within your firm and so reducing costs.

An IP system is ideal for all types of businesses and can be very cost effective for small to medium sized businesses that do not want to invest in complex computer servers and technical staff.

With an IP system, providers like Best 4 Business are able to remotely access the system to fix any faults almost immediately, meaning that you are able to get on with running your business without a technical headache!



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