NEC SL1100 Call Recording
SL1100 Call Recording Key Benefits
✓ Secure Access – Recording, playback & storage are totally secure with rapid call identification
✓ Improve Dispute Resolution – An accurate record of disputed facts assists faster, amicable resolution saving time and money
✓ More Effective Training – Listening to and analysing what was actually said during a call cuts training times & improves performance.
More NEC SL1100 Call Recording Benefits
Call recording is used by an increasing number of organisations because of its value in resolving commercial disputes, in training and refining call-handling skills or, for some, because it is a legal requirement.
More NEC SL1100 Call Recording
A recent change in FSA requirements means many companies are now obliged to record all client related telephone calls. Thankfully, MyCalls Call Recorder is a highly cost effective solution which can record inbound and outbound calls. It is simple to set the rules and permissions required to enable different organisational levels of access to view and playback calls. Recorded calls are easy to locate, either from the daily call log or using a quick search facility that filters calls by, for example, number, extension, date, etc. Call playback controls are similar in format to many popular MP3 players and are operated from the PC desktop.
Resolve Costly Disputues With NEC SL1100 Call Recording
Security – Recorded calls are easy to export and e-mail as .mp3 or .wav files. These are encrypted to ensure they are tamper proof. Calls can be archived to disc or other storage devices and for added security they can only be replayed on MyCalls Call Recorder when they are recovered.
Efficiency boosting – The MyCalls Advanced Player is packed with further functionality to make saving and playing back important call recordings even easier. With the Section Marker, all transfers during a call can be shown. The Sound Clips feature enables small sections of a call to be saved and exported separately; useful in isolating key conversations.
Playback – During play having the ability to control the speed can enable skipping to the correct section and the volume of each call participant can be easily controlled. In addition, the Audit feature allows managers to keep track of which recordings have been played back, when, and by whom.