In the modern business world, and even more so in the current financial climate, the importance of integration between a company’s IT infrastructure and it’s communication network to ensure a high level of productivity and efficiency is key. Panasonic and Best 4 Business Communications have now made the amalgamation of various CRM software and communication software easier than ever with the introduction of Panasonic Go Connect.
Go Connect is a state of the art desktop based Computer Telephony Integration (CTI) product. Go connect has been designed to help you get the most out of your Panasonic business telephone system by linking it with your IT infrastructure. Whether you have a Panasonic NCP, or Panasonic TDE digital PBX, B4BC can install the Go Connect software for your business.
Panasonic Go Connect can help your business in the following ways;
- Making calls from your PC is very straightforward with Go Connect for Panasonic. It has been proven in various trials that Go Connect will increase your productivity by saving you time and reducing the number of misdialled numbers.
- Panasonic Go Connect can be used to inform the user who is calling before they answer the phone. This can prove beneficial in many ways. This allows the user to be more prepared for any call which they may receive, and can also be a huge help when you are busy working on a project it can allow you to be selective about which calls to answer. Also, it can allow the user to greet the caller in a more personal way. When receiving a call it is very easy to store the caller’s name for future use. Also with CRM integration, callers’ details are quickly searched and displayed.
- Go Connect for Panasonic provides a quick and easy method to transfer calls. Through the presence window it allows users to see the availability of their colleagues and make intelligent decisions when transferring calls.
Users can perform an immediate transfer to quickly distribute calls. Or they can easily use Go Connect for Panasonic to consult with colleagues and switch between calls.
- The Call history window is also incredibly useful for quick reference, this contains a list of an extension user’s recent calls. By default, the most recent 50 calls are displayed.
Users can page through to see earlier calls. Users can make calls directly from the Call history window.
As we mentioned earlier, one of the key features of Go Connect is the compatibility with the most popular CRM software used worldwide. These are just some of the programs which work with Panasonic Go Connect;
- Lotus Notes
- Microsoft Access
- Microsoft Dynamics CRM
- Microsoft Dynamics NAV
- Microsoft Outlook
- Sage CRM
- Sage Line 50